General Feedback Did our product meet your initial expectations? Exceeded expectations Met expectations Fell short of expectations How frequently did you use our software? Every day Several times a week Once a week Rarely For which functions do you use our software? Website Feed Facebook Marketplace Social Media Postings Ad Campaigns What was the primary reason for canceling your subscription? Lack of needed features Technical issues Found a better alternative Cost concerns Not happy with client support Other (please specify) Was the cost of the subscription a factor in your decision to cancel? Significant factor Minor factor Not a factor If cost was a concern, would a more affordable plan or discount have influenced your decision? Yes No If we fix the issues you are facing, would you be interested in reactivating your subscription in the future? Yes No Is there anything we could have done differently to retain you as a customer? Software Feedback How satisfied were you with the overall performance of our software? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Did you encounter any specific issues or challenges while using our product? Which aspects of our service did you find most valuable? Were there any features you were hoping to use that we do not currently offer? Were there any features or tools that you found unnecessary or didn’t use? Are you planning to use a competitor’s product? If so, what influenced your decision? How do you think our product compares to others in terms of functionality, cost, or user experience? Service Feedback How satisfied were you with our customer support team? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Did you experience any issues with our customer support team? Were our customer support team able to complete your ticket within time? How satisfied were you with our onboarding team? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Did you experience any issues with our onboarding team? Was your onboarding process smooth and in time? Final Questions Would you be open to discussing your feedback with us further? Yes No Would you recommend our software to others? Why or why not? Would you like us to keep you updated about new features or promotions? Yes No Any additional comments or suggestions? Previous Next Submit